Privacy Policy and Data Protection (GDPR)

1. Data Controller

The data controller of your personal data is:

• Company / Brand: Elroy Kitchens
• Head office:Lindestraat 91, 1770 Liedekerke, Belgium
• Company number (BCE): 80.48.05 803-93
• Email dedicated to data protection: manager@elroykitchens.be

2. Data Collected and Collection Methods

We collect personal data directly from you when you complete our contact forms, request a quote, schedule a 3D consultation, or communicate with our services by email or phone.

The collected data may include:

• Identification data: First name, last name.
• Contact data: Email address, phone number.
• Delivery and project data: Postal address of the location where measurements and installation will take place.
• Technical and graphic information: Sketches, architectural plans, photographs provided by you for the development of the 3D project.
• Navigation data: IP address, cookies, interaction metrics with our website (via our audience analysis tools).

3. Purposes and Legal Bases for Processing

We process your personal data for the following purposes and legal bases:

1. Handling, processing requests, and preparing quotes:

   • Legal basis:Execution of pre-contractual measures taken at your request (Art. 6(1)(b) of the GDPR).

2. Execution of the contract, manufacturing, delivery, and installation of furniture:

   • Legal basis:Execution of the sales and installation contract (Art. 6(1)(b) of the GDPR).

3. Accounting, financial management, and tax obligations:

   • Legal basis:Compliance with a legal obligation imposed by Belgian law (Art. 6(1)(c) of the GDPR).

4. Commercial and marketing communications (if consented):

   • Legal basis:Your explicit and prior consent (Art. 6(1)(a) of the GDPR).

5. Management of applications / Recruitment (section "Positions / Recruitment"):

   • Legal basis:Evaluation of your profile as part of the pre-employment selection process.

4. Data Retention Period

Your personal data is only retained for the strictly necessary time to fulfill the intended purposes:

• Data related to unsuccessful quote requests:Up to 12 months from the last contact.
• Data related to orders and contracts executed:For the entire duration of the contractual warranty and in accordance with the legal retention periods for accounting and tax documents applicable in Belgium (generally between 7 and 10 years).

5. Transmission of Data to Third Parties

We do not sell, rent, or transfer your personal data in any case. They may only be transmitted to the following trusted third parties, strictly limited to what is necessary for the execution of our services:

• To approved delivery teams, carriers, and installers.
• To IT service providers, web hosting, and management of our platform.
• To our fiduciary/accountant for billing and accounting follow-up.
• To administrative or judicial authorities when a legal provision expressly requires it.

6. Your Rights under the GDPR

In accordance with European regulations, you have the following rights regarding your personal data:

• Right of access: You can obtain confirmation that data concerning you is being processed and request a copy.
• Right to rectification: You can demand the correction of inaccurate or incomplete data.
• Right to erasure (‘right to be forgotten’): You can request the deletion of your data, unless their retention is required by a legal obligation.
• Right to restriction of processing: You can request a temporary freeze on the use of your data in cases provided by law.
• Right to data portability: You can request the transfer of your data in a structured and commonly used format.
• Right to object: You have the right to object at any time to the processing of your data for commercial prospecting purposes.
• Right to withdraw consent: When processing is based on your consent, you can withdraw your consent at any time.

To exercise any of these rights, simply send us your request by email to the address: manager@elroykitchens.be.

You also have the right to file a complaint with the Belgian Data Protection Authority:

• Data Protection Authority (DPA) / Gegevensbeschermingsautoriteit (GBA)
  Rue de la Presse 35, 1000 Brussels
  Website: https://www.autoriteprotectiondonnees.be

7. Cookie Policy

Our website uses cookies to ensure its proper technical functioning and to optimize your browsing comfort. You have the option to set or modify your choices at any time from the cookie information banner during your visit, or directly through your Internet browser's configuration options.

8. Modification of the Privacy Policy

Elroy Kitchens reserves the right to adapt and update this Privacy Policy to reflect any regulatory changes or modifications to its services. The date of the last revision will always be displayed at the top of this document.